After our initial contact, the saleswoman visited, explained the process, and presented their quote on the spot. We asked Rhino Shield to wait until we had new windows installed, and they easily accommodated that request. Jim Williams called to check in, ask about paint color choice, and get the timing on the windows completion. Rhino Shield began the Monday after our windows were completed on Saturday. The 2 workers, Ivan and Oleg, were true craftsmen. They worked carefully at every stage.(I felt sure that paint would be smeared on windowframes, etc., but I was wrong–their work was very precise.) Many more boards on this 1984-built home were rotten than we had thought, but they worked diligently to remove and replace wood with excellent skill. When the paint went on, we were thrilled. The 2 men even hung 6 pairs of shutters. We feel like we have a new house. Now, if the paint lasts and the warranty is good, we will feel even better. With “regular” paint we’d need to repaint within about 6 years, so this seemingly high price really gets lower over time. Ivan and Oleg were kind to our dogs, including our new puppy, and the dogs loved their attention too. This has been an excellent experience.